FAQs
How far in advance should I place my order for special occasions? We recommend ordering 2–3 days before special occasions. For weddings or large events, booking earlier ensures the best availability.
Do you offer same-day flower delivery in Solihull? Yes. Same-day delivery is available for orders placed before our daily cut-off time.
Can I request a specific delivery time? We will always try to meet your preferred time—please leave a note at checkout.
Do you deliver outside Solihull? Yes. Delivery to nearby areas is available, and eligible postcodes will be shown at checkout.
Can I request a completely bespoke bouquet? Absolutely. Share your favourite flowers, style, or colours, and we will create a unique design.
What if the flowers I want are out of season? We will suggest high-quality alternatives that match the colour, tone, and style of your chosen design.
Do you provide wedding, event, or corporate floral services? Yes. We offer full floral styling for weddings, events, offices, and hospitality venues.
Can I add gifts like chocolates or balloons to my order? Yes. A selection of add-ons is available at checkout.
Do you include a handwritten message card? Every order includes a complimentary personalised message card.
How long will my flowers last? With proper care, most arrangements last 5–7 days. We use fresh, high-quality stems in every design.
Do you provide care instructions? Yes. Each bouquet includes simple tips to help keep your flowers looking their best.
What payment methods do you accept? We accept all major debit/credit cards, PayPal, and other secure online payment options.
What if I need to change or cancel my order? Contact us as soon as possible—changes may be made if your flowers haven’t yet been prepared.
What makes The Floral Decorator unique? We specialise in elegant, artistic, and thoughtfully crafted floral designs, delivering beauty and exceptional service across Solihull and surrounding areas.